Answering Customer Inquiries - Responds to frequently asked questions (FAQs) - Provides information about products, services, policies, or procedures

Handling Inbound and Outbound Calls - Inbound: Receives calls from customers and assists with their needs - Outbound: Initiates calls for follow-ups, reminders, surveys, or promotions

Providing scripted responses

Transferring calls to human agents

Conversation AI

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